Terms & Conditions

Effective Date: October 25, 2026

Welcome to Industrial Netware. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

1. About Industrial Netware

Industrial Netware LLC is an Ohio-based business providing industrial connectivity products, serial communication accessories, connectors, adapters, and downloadable business operations tools.

For questions, contact us at support@industrialnetware.com.

2. Product Information

We strive to provide accurate product descriptions, specifications, photographs, pricing, and availability.

Product compatibility is the customer's responsibility. Customers should verify connector types, wiring configurations, electrical specifications, and equipment requirements before ordering.

We reserve the right to correct errors, update product information, or discontinue products without prior notice.

3. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise indicated.

Payment must be completed using an accepted payment method before an order is processed.

Applicable sales taxes and shipping charges are calculated during checkout.

We reserve the right to cancel or refund orders affected by pricing errors, suspected fraud, or product unavailability.

4. Shipping and Delivery

Physical products are shipped according to the shipping method selected at checkout.

Estimated delivery times are not guaranteed. Supplier availability, carrier delays, weather, and other circumstances may affect delivery.

Certain products may require additional processing time. Any applicable lead-time information will be displayed on the product page or communicated to the customer.

For additional information, please review our Shipping & Returns page.

5. Returns and Refunds

Returns and refunds for physical products are governed by our published Shipping & Returns Policy.

Customers should contact support@industrialnetware.com before returning merchandise.

Digital products are delivered electronically and generally are not returnable after download or access, except where required by applicable law or where a product is defective or materially different from its description.

6. Digital Products, Delivery & Software Licensing

Digital Products

Industrial Netware offers downloadable business calculators, planning tools, technical documentation, and other digital resources designed to support business operations and technical applications.

Electronic Delivery

Digital products are delivered electronically through a secure download link provided after successful payment. No physical product will be shipped for items specifically identified as digital products.

Software Licensing and Permitted Use

Unless otherwise specified, purchasing a digital product grants the purchaser a nonexclusive, nontransferable license to use the product for personal or internal business purposes.

Customers may not resell, redistribute, sublicense, publish, share, or commercially reproduce digital products without prior written authorization from Industrial Netware LLC.

Digital Product Refunds

Because downloadable products are delivered electronically, digital product sales are generally final once the download has been delivered or accessed, except where required by applicable law or where the product is defective or materially different from its description.

Compatibility and Product Selection

Customers purchasing technical documentation are responsible for verifying equipment identification, model numbers, interface types, configurations, and compatibility before purchasing.

Industrial equipment may have multiple revisions or interface variations under similar model numbers. Customers should confirm that the selected documentation matches their equipment and intended application.

Accuracy and Customer Responsibility

Digital calculators and operational tools are provided as planning aids. Customers are responsible for reviewing calculations, assumptions, inputs, and results before making business, operational, or financial decisions.

Download Assistance

If you experience difficulty receiving or accessing a digital download, or believe you received an incorrect file, contact support@industrialnetware.com with your order number. We will work with you to resolve the issue.

7. Product Use and Safety

Customers are responsible for determining whether products are suitable for their intended applications.

Industrial connectivity products should be installed and used in accordance with applicable equipment specifications, electrical safety requirements, and manufacturer instructions.

Industrial Netware is not responsible for damage resulting from improper installation, incorrect wiring, incompatible equipment, or misuse, to the extent permitted by applicable law.

8. Intellectual Property

Website content, original product descriptions, graphics, software, calculators, and other materials developed by Industrial Netware are protected by applicable intellectual property laws.

Unauthorized reproduction or distribution is prohibited.

Third-party trademarks and product names remain the property of their respective owners.

9. Warranty Disclaimer

Except for any express warranties specifically provided with a product or warranties that cannot legally be excluded, products and digital tools are provided without additional warranties, including implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

10. Limitation of Liability

To the extent permitted by applicable law, Industrial Netware LLC shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or digital tools.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited.

11. Privacy

Customer information is handled according to our published Privacy Policy.

We use customer information to process orders, provide support, and operate our business.

12. Changes to These Terms

Industrial Netware may update these Terms & Conditions periodically.

Revised terms will be posted on this website with an updated effective date. Changes will not retroactively alter completed transactions where prohibited by law.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of Ohio, United States, subject to applicable consumer protection laws and other mandatory legal requirements.

14. Contact Information

Industrial Netware LLC

Springboro, Ohio, USA

Email: support@industrialnetware.com

Website: https://industrialnetware.com